Effective Date: 30 June 2026 | Website: https://groovevibesevents 

1. Introduction 

These Terms and Conditions govern your access to and use of the Groove Vibes Events website, ticketing platform, event marketplace, dashboard, checkout system, event listing tools, customer support channels, and any related services. 

By using Groove Vibes Events, creating an account, buying a ticket, registering for an event, listing an event, applying as an organiser, or accepting these Terms during checkout or registration, you agree to be legally bound by these Terms. 

If you do not agree with these Terms, you must not use Groove Vibes Events. 

2. Important Consumer Protection Notice 

Certain clauses in these Terms may limit Groove Vibes Events’ liability, place responsibility on you, require you to indemnify Groove Vibes Events, confirm facts that may affect your legal rights, or explain when refunds, cancellations or chargebacks may be restricted. 

Nothing in these Terms is intended to unlawfully limit, avoid or reduce any rights you may have under applicable South African law, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013. 

3. Definitions 

• “Groove Vibes Events”, “we”, “us” or “our” means Groove Vibes Events, the operator of the event ticketing platform. 

• “Platform” means the Groove Vibes Events website, marketplace, checkout system, vendor dashboard, event listing tools, ticketing system, email systems, QR/barcode ticketing tools and any related services. 

• “Customer”, “Buyer”, “Attendee”, “User” or “you” means any person who accesses the Platform, buys a ticket, registers for an event, attends an event, contacts support, or uses the Platform in any way. 

• “Organiser”, “Vendor”, “Promoter” or “Event Organiser” means any person, company, organisation or promoter who lists, manages, promotes or sells tickets to an event through Groove Vibes Events. 

• “Event” means any event, experience, show, concert, workshop, conference, festival, party, activation, private event, online event, hybrid event or other activity listed on the Platform. 

• “Ticket” means any digital or physical ticket, QR code, barcode, registration, pass, voucher or access credential issued through the Platform. 

• “Service Fee”, “Booking Fee” or “Platform Fee” means any fee charged by Groove Vibes Events for providing ticketing, transaction, technology, marketing, support, administrative or marketplace services. 

• “Payment Gateway” means any third-party payment provider used by Groove Vibes Events, including PayFast, Ozow, Peach Payments or any other authorised payment processor. 

4. Role of Groove Vibes Events 

Groove Vibes Events operates as an event ticketing platform and marketplace. Unless Groove Vibes Events is expressly stated to be the organiser of a specific event, Groove Vibes Events acts as a technology platform and ticketing facilitator that enables event organisers to list, promote, manage and sell tickets to events. 

Our role may include listing events, facilitating ticket sales, processing orders, issuing digital tickets, supporting event communication, providing organiser tools, facilitating payment collection, managing platform fees, and supporting refunds and chargebacks according to our policies. 

5. Platform Role vs Event Organiser Responsibility 

Unless Groove Vibes Events is listed as the organiser, the event organiser is responsible for delivering the event, managing the venue, managing artists, suppliers and performers, event safety, event permits, event cancellation or postponement decisions, event-specific refunds where applicable, accuracy of event descriptions, age restrictions and entry requirements. 

Groove Vibes Events does not control the venue, event production, artist performance, crowd management, weather, security conduct, venue rules or organiser decisions unless Groove Vibes Events is expressly acting as the organiser. 

6. Eligibility to Use the Platform 

You must be at least 18 years old to create an account, buy tickets, list events, apply as an organiser, or use any paid services on Groove Vibes Events. If you are under 18, you may only use the Platform with the involvement and consent of a parent or legal guardian, and only where the relevant event allows minors. 

7. Account Registration 

You may need to create an account to access certain Platform features. When creating an account, you agree to: 

• Provide accurate, current and complete information; 

• Keep your login details confidential; 

• Update your information when it changes; 

• Not create accounts using false information; 

• Not impersonate another person or business; 

• Notify us immediately if you suspect unauthorised access. 

You are responsible for all activity under your account unless you can prove that the account was accessed without your fault. 

8. Electronic Communications and Online Agreements 

You agree that contracts, notices, confirmations, updates, tickets, invoices, policies and other communications may be provided electronically. You also agree that clicking “I agree”, completing checkout, submitting an organiser application, accepting a policy, or using the Platform may create a legally binding electronic agreement. 

9. Changes to these Terms 

Groove Vibes Events may update these Terms from time to time. The latest version will be published on the website. Continued use of the Platform after changes are published means you accept the updated Terms. Where changes are material, we may notify users by email, website notice or another reasonable method. 

PART B: CUSTOMER / ATTENDEE TERMS 

10. Ticket Purchases 

When you purchase a ticket through Groove Vibes Events, you are responsible for checking the event name, date, time, venue, ticket type, ticket price, age restriction, dress code, entry requirements, refund policy, organiser terms and any event-specific conditions before completing payment. 

Once payment is processed, your order may not be reversible except as allowed under our Refund Policy, applicable law, or organiser-approved terms. 

11. Ticket Delivery 

Tickets may be delivered by email, user account download, QR code, barcode, PDF ticket, mobile ticket or event check-in list. You are responsible for ensuring that the email address and mobile number provided during checkout are correct. 

Groove Vibes Events is not responsible for missed tickets, failed delivery or missed event communication caused by incorrect customer details, spam filters, full inboxes, disabled email accounts, or phone number errors. 

12. Ticket Validity 

A ticket is valid only if it was purchased through Groove Vibes Events or an authorised channel, has not been cancelled, refunded, duplicated, reversed or charged back, has not already been scanned or used, has not been tampered with, and matches the relevant event and ticket type. 

A ticket may be declared invalid if it appears to be fraudulent, duplicated, resold unlawfully, altered, obtained through payment fraud, or used in breach of these Terms. 

13. Ticket Loss, Theft or Unauthorised Use 

You are responsible for keeping your ticket, QR code, barcode and order details secure. If another person uses your ticket before you arrive, Groove Vibes Events and the organiser may refuse entry and may not issue a refund. 

Tickets may not be replaced if lost, stolen, duplicated, shared publicly, damaged, copied or used without permission, unless Groove Vibes Events or the organiser decides otherwise. 

14. Entry to Events 

Entry to an event is subject to valid ticket verification, venue rules, organiser rules, security checks, age restrictions, dress code, capacity limits, applicable laws and safety requirements. The organiser and venue reserve the right of admission. 

Entry may be refused where your ticket is invalid, your ticket has already been scanned, you fail to provide valid identification where required, you do not meet the event age restriction, you breach the dress code, you are intoxicated, you behave aggressively, unlawfully or dangerously, you possess prohibited items, you refuse security checks, or you breach venue or organiser rules. 

15. Event Changes 

The organiser may make reasonable changes to an event, including changes to supporting artists, running order, venue layout, entry gates, seating arrangements, event schedule, sponsors, vendors, programme items, and start or end times. Minor changes do not automatically entitle customers to a refund. 

16. Refunds, Cancellations and Postponements 

All refunds, cancellations, postponements and event changes are governed by the Groove Vibes Events Refund, Cancellation and Postponement Policy, which forms part of these Terms. 

In summary, tickets are generally final once payment is processed; refunds may be considered where an event is cancelled and not postponed; rescheduled tickets usually remain valid for the new date; service fees, booking fees, payment fees and admin fees may be non-refundable unless required by law; and customer-related reasons such as change of mind, late arrival, non-attendance or personal circumstances may not qualify for a refund. 

17. Online Cooling-Off Rights 

Because tickets sold on Groove Vibes Events usually relate to events or leisure services scheduled for a specific date or period, the ordinary online cooling-off right may not apply in many cases. Customers should carefully check all event details before purchasing. 

18. Chargebacks and Payment Disputes 

Before lodging a chargeback or payment dispute with your bank, you must first contact Groove Vibes Events at [email protected]. 

If you initiate a chargeback without following the refund process, Groove Vibes Events may suspend your account, cancel related tickets, block future purchases, contest the chargeback, provide evidence to the payment gateway or bank, and recover chargeback fees, bank fees, admin costs or losses where legally permitted. 

19. Resale and Transfers 

You may not resell, transfer, advertise, auction, duplicate, or commercially exploit tickets except where Groove Vibes Events or the organiser expressly allows it. Unauthorised resale may result in ticket cancellation, refusal of entry, account suspension, investigation for fraud, and no refund. 

Ticket transfers may be permitted at Groove Vibes Events’ or the organiser’s discretion, subject to event rules, fraud checks and timing. 

20. Prohibited Customer Conduct 

Customers and attendees may not: 

• Use the Platform for unlawful purposes; 

• Buy tickets using stolen payment details; 

• Attempt to bypass ticket limits; 

• Use bots or automated purchasing tools; 

• Duplicate, forge or alter tickets; 

• Harass staff, organisers, artists or other attendees; 

• Abuse refund or chargeback systems; 

• Upload malicious code; 

• Interfere with platform security; 

• Misrepresent identity; 

• Resell tickets unlawfully; 

• Use the Platform in a way that damages Groove Vibes Events or its users. 

PART D: PLATFORM, PAYMENTS, DATA AND LEGAL TERMS 

21. Payment Processing 

Payments may be processed through third-party payment gateways such as PayFast, Ozow, Peach Payments or any other provider selected by Groove Vibes Events. Payment providers may have their own terms, fees, security checks and privacy policies. Groove Vibes Events is not responsible for delays, outages, failed payments, declined transactions or payment gateway errors outside its reasonable control. 

22. Taxes 

Organisers are responsible for their own tax obligations, including income tax, VAT, withholding tax, reporting obligations and any other tax duties arising from ticket sales or service income. Groove Vibes Events may issue invoices, statements or payout records but is not responsible for the organiser’s tax compliance unless required by law. 

23. Privacy and Personal Information 

Use of the Platform is subject to the Groove Vibes Events Privacy Policy, which forms part of these Terms. By using the Platform, you agree that Groove Vibes Events may process personal information to provide ticketing services, process payments, manage events, communicate with users, prevent fraud, comply with law, and support organisers and customers. 

24. Direct Marketing 

Groove Vibes Events may send marketing communications where permitted by law. Users may opt out of direct marketing at any time. Organisers may not market to attendees through data obtained from Groove Vibes Events unless they have a lawful basis and comply with POPIA. 

25. Intellectual Property 

All Platform content, software, branding, logos, page designs, layouts, text, graphics, code, systems and functionality belong to Groove Vibes Events or its licensors unless otherwise stated. Users may not copy, reproduce, modify, scrape, sell, reverse-engineer, distribute or exploit Platform content without written permission. 

Organisers grant Groove Vibes Events a royalty-free licence to use event names, logos, images, descriptions, artwork, videos and promotional material for the purpose of listing, promoting, marketing and administering the event. 

26. Third-Party Links and Services 

The Platform may contain links to third-party websites, organiser pages, venue sites, payment gateways, social media platforms or service providers. Groove Vibes Events is not responsible for third-party content, security, privacy practices, service failures or terms. 

27. Platform Availability 

Groove Vibes Events aims to keep the Platform available and functional, but we do not guarantee uninterrupted or error-free access. The Platform may be unavailable due to maintenance, hosting issues, internet outages, payment gateway downtime, security incidents, plugin or software errors, force majeure events, or third-party service failures. 

28. Security 

Users and organisers must not attempt to hack, scan, overload or disrupt the Platform; upload malware; access accounts or data without permission; bypass security restrictions; use automated scraping tools; or interfere with ticketing, payment or check-in systems. 

29. Limitation of Liability 

To the maximum extent permitted by law, Groove Vibes Events will not be liable for event cancellation or postponement by organisers, venue issues, artist non-performance, weather, load shedding, transport delays, travel or accommodation losses, personal disappointment, customer failure to attend, incorrect customer information, third-party payment failures, organiser misconduct, indirect or consequential losses, or loss of profits, goodwill, business or opportunity. 

Where Groove Vibes Events is found legally liable, its liability will be limited to the amount of platform fees actually received by Groove Vibes Events in relation to the affected transaction, unless applicable law requires otherwise. 

30. Indemnity by Users 

You agree to indemnify Groove Vibes Events against losses, claims, damages, costs or expenses arising from your breach of these Terms, your misuse of the Platform, unlawful conduct, fraudulent transactions, chargeback abuse, ticket misuse, violation of third-party rights, false information supplied by you, or unauthorised use of another person’s payment method or personal information. 

31. Force Majeure 

Groove Vibes Events will not be responsible for delay or failure to perform due to events outside its reasonable control, including natural disasters, fire, flood, strikes, civil unrest, government restrictions, pandemics or public health emergencies, load shedding, internet outages, payment gateway failures, cyberattacks, venue closures, security threats, or acts of God. 

32. Suspension or Termination 

Groove Vibes Events may suspend or terminate access to the Platform where these Terms are breached, fraud is suspected, payment abuse occurs, chargebacks are excessive, a user threatens staff, organisers or customers, an organiser fails verification, events create legal or reputational risk, the Platform is misused, or law or payment gateway rules require action. Suspension or termination does not affect any rights or obligations that arose before suspension or termination. 

33. Governing Law 

These Terms are governed by the laws of the Republic of South Africa. Any dispute relating to these Terms, the Platform, ticket purchases, organiser services or event listings will be handled under South African law, unless applicable law requires otherwise. 

34. Dispute Resolution 

Before taking formal legal action, users and organisers agree to first contact Groove Vibes Events and attempt to resolve the dispute informally. Disputes may be submitted to [email protected]. 

The complaint should include full name, contact details, order number or organiser account details, event name, description of dispute, supporting evidence, and requested outcome. Nothing in this clause prevents a consumer from exercising rights under applicable law or lodging a complaint with a competent regulator. 

35. Customer Support 

For general support, contact [email protected]. Support requests should include full name, email address used for booking, order number, event name, and description of the issue. 

36. Entire Agreement 

These Terms, together with the Privacy Policy, Refund, Cancellation and Postponement Policy, event-specific terms, Organiser/Vendor Agreement, checkout terms, payment terms, and any written agreement signed or accepted by the organiser, form the agreement between you and Groove Vibes Events. 

37. Severability 

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply. The invalid part will be treated as removed or adjusted only to the extent necessary to make the Terms lawful and enforceable.