Johannesburg
Congratulations!
You have successfully sold your event tickets using Groove Vibes events and the hard work you’ve put into organizing your event has paid off, and the big day has finally arrived. You may be wondering to yourself, ‘How do I scan and verify the tickets that I’ve sold for my event so far?’ Not only will Groove Vibes Events make it easy for you to accomplish this, but our portal will also ensure that those sneaky attendees won’t try to admit more than one person using the same ticket by sharing it amongst themselves. Let’s find out how to do this…
Step 1 (Click on the ‘Event Check In’ button from the Groove Vibes Events main menu):
Head over to our main menu and click on the button that says “Event Check In”. You will then be taken to the page where you can scan and verify each event ticket that you have successfully sold to your attendees.
Step 2 (Fill in the required information from the event ticket produced by the attendee):
This is the page you should see after clicking on the ‘Event Check-In’ button from our main menu. Simply fill in the required information by first selecting the relevant ticket for your event from the dropdown section. Be sure to choose the correct ticket type based on whether the event attendee has purchased a general access ticket, a VIP ticket, or any other type of ticket you have chosen to sell. This step will help avoid failed ticket verification by our system.
Next, enter the ticket number as shown on the attendee’s ticket, which should resemble the picture below. Finally, provide the email address used by the attendee when purchasing their event ticket, and click on the ‘Check-In’ button to verify their ticket.
This is how the ticket produced by the event attendee should look. It contains our logo on the far-left side, the details of your event in the middle, the ticket number on the far-right, and lastly, a small note at the bottom that prompts the event attendee to present this ticket to you upon entry. You will enter the ticket number, as shown underneath the words ‘Your Ticket,’ which in this case is ‘C29JW,’ into the event check-in form, as shown before. There are three possible outcomes that will be shown upon the verification of each event ticket. Let’s go through them all.
Step 3 (Determine the status of the scanned ticket):
There are three possible outcomes you should see on your screen after you have filled in the details of the event ticket and clicked on the “Check In” button. Lets’ go through them all…
The first outcome will occur when you see a notification that says ‘User checked in successfully’ at the top, as shown in this image. This indicates that the event attendee has presented a valid event ticket, and you may grant them access to your event based on the type of ticket they have purchased (general access, VIP, early bird, etc.).
The second outcome that may occur is when you see a notification that says ‘User has already checked in for the event,’ as shown in the image above. This will only happen if an attendee attempts to check in more than once using the exact same ticket. This scenario is common when multiple attendees try to gain access to your event by sharing the same ticket among themselves.
You should never permit anyone to access your event if they present a ticket with this notification, as it indicates that the ticket has already been scanned and verified by an attendee who has previously gained entry using it.
The third and final outcome that may occur when an attendee presents their event ticket is when a notification saying ‘No tickets found for the event’ appears on your screen, as shown in the image above. There are two main reasons for this scenario.
The first reason could be that you mistakenly attempted to verify the wrong type of ticket. For example, you might have tried to verify a ‘general access’ ticket when you had selected ‘VIP’ tickets from the dropdown at the top of the form. If this is the case, please click on the dropdown and ensure you have selected the correct type of ticket for your event before trying again.
The second reason for this notification is that the event attendee may have presented an invalid ticket to you, which could be counterfeit. In this case, you should not grant access to the attendee, as their ticket is invalid.
We have reached the end of this tutorial so if you still have any questions, queries or enquiries then please reach out to us here and we will be in touch with you as soon as possible.